Basement waterproofing and foundation repair services by Ayers Basement Systems Testimonials

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Testimonials for Ayers Basement Systems

John Conrad was very knowledgeable about the situation. Matt Houghtaling and his crew went above expected service! They were fantastic, respectful of property and really knew what they were doing. Matt updated me of changes and totally advised me of the the situation. I cannot express how grateful I am for your expertise and courteous service. I greatly appreciate the service of Matt and his crew. I will recommend them! 
Barb G. of West Bloomfield, MI
Wednesday, October 12th
Ken was very informative. We read the book that was sent to me which helped me ask the right questions. The crew that did the install in our home were great and very polite! They informed of us everything they were doing every step of the way.  We chose Ayers because out of 3 estimates, Ken was the only one who actually took the time to look and  explain in depth what was needed. He answered all of my questions and we knew we were in good hands by the way he spoke with such knowledge and such confidence that the uneasiness of having the work done had left. The book that was sent to me was awesome! I read the entire book front to back! It helped me with my other estimates. I knew what questions to ask and what the answers should be concerning. I was thankful for it!  Ayers transformed my crawlspace from an unpleasant environment to completely finished with their CleanSpace product. My floors are warmer, the earth smell is gone and my home is cleaner with less dust. I have a fear of rodents, snakes or any other animal getting down in my crawlspace. We are very happy that Ayers is there to help with these things. The value of our home will even go up!  Thank you Ayers!!! Sincerely, Your happiest customer
Jessie D. of Jackson, MI
Tuesday, December 29th
Dear Mr. Ayers, Martin Parsons was welcomed inot our home on August 15th to provide a repair estimate.  Mr. Parsons is quite remarkable - he impressed us with his demeanor, mastery of technical issues, skillful presentation, ability to effectively communicate and patiently answer our questions thoroughly and resolutely.  By any standard, he is exceptional... possessing stellar qualities that represent your company in its very best light. Thought you should know... Sincerely, Dennis & Bernice K.
Dennis & Bernice K. of Okemos, MI
Tuesday, August 16th
My overall experience with Ayers was top drawer. Internally, the call staff returned all of my calls promptly. David, the project manager, was great to work with. I could tell he was smart and had a lot of experience with what he was doing. All together the crew was knowledgeable and quick workers. They left the job site clean and better than they found it.  I used Ayers once before and was pleased with the speed and efficiency of the installation.  Thank you, Dinning Builders Inc. Terry
Dinning Builders (Terry) of East Lansing, MI
Monday, October 19th
This review is for Blade, Ron, and Everett, who worked on my foundation repair. They were all excellent and got a difficult job done through persistence and knowledge.
Nancy P. of East Lansing, MI
Thursday, August 1st
I have had basement waterproofing, crawl space encapsulation and concrete leveling done by Ayers. I have been very pleased with the quality of the work and the skill, knowledge, professionalism and courtesy of all the employees who have worked at my home. I highly recommend Ayers!
Cynthia H. of East Lansing, MI
Thursday, July 9th
Matthew is an amazing person; you can tell what a good man he is from the first time you meet him. He is genuine and cares about what he does with Ayers and wants to give you the absolute BEST outcome possible. I trusted him immediately! The amount of work that we ultimately needed was over $10,000 more than we had planned for, and if it weren't for Matthew's ability to show compassion towards me and my severe disappointment, I never would have listened, absorbed, or understood what steps would be necessary to take care of our crawl space. If it weren't for Matthew I also never would have signed a new work proposal under those circumstances. I trusted him completely and will always be grateful for what he did for me that day. Matthew's crew, Dylan and Charles, worked long and hard on my project. They went above and beyond with how quickly they worked. The job had its challenges and it didn't slow them down. Our low ceiling and steel beams made it a hazardous working condition, but they persevered, and the job was finished better and sooner than anticipated. I couldn't be happier! This is the beginning of a new and healthier life for my family and me; truly life-changing. May God bless Matthew, his crew, Greg and your company.
Audra S. of Bath, MI
Monday, October 31st
The salesman was great- he answered all our questions and listened to all our concerns. This crew was amazing too! The foreman was attentive and responded above and beyond to address all of our questions and concerns. The crew were courteous, respectful of our property, and a pleasure to work with. Any concerns we had were addressed immediately and they went above and beyond what we asked them to do. 
Ray and Kathy W. of Lansing, MI
Tuesday, August 10th
The call representative and the installation crew were polite, attentive, and professional. The salesman had great enthusiasm for the product. The clean-up and finished product was very attractive!
Jerry J. of Marshall, MI
Tuesday, August 10th
We had the Ayers system installed in October and after the May rains the basement is still completely dry even though we have had standing water in our side yard for three weeks. Justin was out today to fix a minor problem with our outside drain and did a great job!
Carl M. of Battle Creek, MI
Friday, June 12th
Dear Ayers Basement Systems, We are sending you this letter to let you know how pleased we were to do business with your company... and your staff personnel were wonderful! Many thanks to: Greg Brown (sales), Gage Pederson, Ryan Mire, Doug Hawley, Logan Praski, and Troy Miller. We were so impressed with how polite they all were, and how they stayed on task and finished the job within the timeframe allotted. As business owners ourselves, we know how important a good employee is. These employees definitely represented your company well! We will definitely recommend your company to everyone! Sincerely, Mark & Laurie B.
Laurie & Mark B. of Fowler, MI
Tuesday, August 23rd
Despite a lower price offered from a competitor, I felt more comfortable with the information Steve provided, coupled with the company rating and quality of products offered. The communication from sales, administration and operations was excellent. The new sump pumps are very quiet & no longer hear them turning on/off. We are now able to utilize the crawl area space for storage, as the encapsulated space is clean and neat. Thank you for a job well done!
Barry T. of Vicksburg, MI
Monday, January 15th
In April 2020, a team from Ayers came out to install a new system in my basement. The crew was extremely hard working, polite and conscientious. Unfortunately, on May 19 when the Edenville dam broke, my home was severely flooded. I called Ayers because the sump was no longer working and Matt G came out within a couple hours. He was able to figure out the issue was with the new outlet that was underwater during the flood and quickly get the sump running again. Matt took a look around at the wreckage of my basement and lower level and made some calls, securing two dehumidifiers I could rent at a very reasonable cost. The next day, a Saturday, he brought them to my home and installed them. Excellent service – but it did not end there. Matt jumped in with a team of volunteer friends and family to help clear the debris from my home. He worked very hard for several hours. When he overheard me say that I had not eaten in several days, he handed me his own snack bar and encouraged me to take a break and eat. That kind of care and concern for a stranger, “customer” or not, was pretty incredible. After taking time to explain how to optimize the dehumidifiers and offering great advice on flood recovery, Matt spent the rest of a long day checking in with my neighbors to see if he could help them out too. Although it was very frustrating to spend so much money to waterproof my basement, only to be flooded by something well outside what any warranty could possibly be expected to cover, I am SO glad I went with Ayers! Every single member of the Ayers staff that I have come in contact with has been exceptional, but Matt deserves a special mention for his compassion and dedication. He represents the company very well and truly is a terrific human being! I am extremely grateful for his help – it made a very difficult time easier and I can’t tell you how much I appreciate it. Kyle M  
Kyle M. of Midland, MI
Tuesday, June 16th
Testimonial Photo by Jack F.
Dear Ayers Basement Systems, I am very pleased with the WaterGuard System, exterior foundation flashing and the trench drain with lawnscape outlet which you installed at my home on June 15-17. My situation was a little different in that it was my garage which was leaking. One side has a block wall which is partially below grade and the opposite side is a frame wall above grade. The WaterGuard System on the block wall and the below grade flashing on the exterior of the foundation on the opposite wall solved the problems of water entering at the juncture of the floor and walls. The trench drain, out 24" in front of the overhead garage doors, solved a problem of water accumulating in a low area and running in at the corners of the garage doors when closed. Your crew, led by Nick Wolf, did a very professional job. They were diligent, conscientious and receptive to my strive for perfection. Everything was cleaned up at the end of the two days and was left very neat when the job was finished. Those fellows are keepers.  I can very highly recommend your solution to solving water problems. The success of your system was proven last night when we had a very heavy deluge of rain and no water appeared on the garage floor. Thank you, Jack F.
Jack F. of Kalamazoo, MI
Tuesday, July 7th
Thank you for a great job. It exceeded all of my expectations. My satisfaction with the work is due in large part to the project's foreman - Gage - and his team. Gage exhibited the highest degree of technical expertise and professionalism. It was a pleasure to work with him! Thank you.
Don B. of Gobles, MI
Wednesday, December 19th
Total testimonials : 184

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Proudly Serving Michigan & Indiana

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Our Locations:

Ayers Basement Systems
2631 Eaton Rapids Rd
Lansing, MI 48911

Ayers Basement Systems
4475 Airwest Dr SE
Kentwood, MI 49512

Ayers Basement Systems
39555 Orchard Hill Place
Suite 600
Novi, MI 48375
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