Testimonials for Ayers Basement Systems

Dear Ayers Basement Systems, We are sending you this letter to let you know how pleased we were to do business with your company... and your staff personnel were wonderful! Many thanks to: Greg Brown (sales), Gage Pederson, Ryan Mire, Doug Hawley, Logan Praski, and Troy Miller. We were so impressed with how polite they all were, and how they stayed on task and finished the job within the timeframe allotted. As business owners ourselves, we know how important a good employee is. These employees definitely represented your company well! We will definitely recommend your company to everyone! Sincerely, Mark & Laurie B.

The salesman was great- he answered all our questions and listened to all our concerns. This crew was amazing too! The foreman was attentive and responded above and beyond to address all of our questions and concerns. The crew were courteous, respectful of our property, and a pleasure to work with. Any concerns we had were addressed immediately and they went above and beyond what we asked them to do. 

My overall experience with Ayers was top drawer. Internally, the call staff returned all of my calls promptly. David, the project manager, was great to work with. I could tell he was smart and had a lot of experience with what he was doing. All together the crew was knowledgeable and quick workers. They left the job site clean and better than they found it.  I used Ayers once before and was pleased with the speed and efficiency of the installation.  Thank you, Dinning Builders Inc. Terry

This review is for Blade, Ron, and Everett, who worked on my foundation repair. They were all excellent and got a difficult job done through persistence and knowledge.

I have had basement waterproofing, crawl space encapsulation and concrete leveling done by Ayers. I have been very pleased with the quality of the work and the skill, knowledge, professionalism and courtesy of all the employees who have worked at my home. I highly recommend Ayers!

Dear Mr. Ayers, Martin Parsons was welcomed inot our home on August 15th to provide a repair estimate.  Mr. Parsons is quite remarkable - he impressed us with his demeanor, mastery of technical issues, skillful presentation, ability to effectively communicate and patiently answer our questions thoroughly and resolutely.  By any standard, he is exceptional... possessing stellar qualities that represent your company in its very best light. Thought you should know... Sincerely, Dennis & Bernice K.

Matthew is an amazing person; you can tell what a good man he is from the first time you meet him. He is genuine and cares about what he does with Ayers and wants to give you the absolute BEST outcome possible. I trusted him immediately! The amount of work that we ultimately needed was over $10,000 more than we had planned for, and if it weren't for Matthew's ability to show compassion towards me and my severe disappointment, I never would have listened, absorbed, or understood what steps would be necessary to take care of our crawl space. If it weren't for Matthew I also never would have signed a new work proposal under those circumstances. I trusted him completely and will always be grateful for what he did for me that day. Matthew's crew, Dylan and Charles, worked long and hard on my project. They went above and beyond with how quickly they worked. The job had its challenges and it didn't slow them down. Our low ceiling and steel beams made it a hazardous working condition, but they persevered, and the job was finished better and sooner than anticipated. I couldn't be happier! This is the beginning of a new and healthier life for my family and me; truly life-changing. May God bless Matthew, his crew, Greg and your company.

Justin was terrific- he explained the process and made us feel comfortable. The crew was made up of such great guys! They worked hard and fast, were super nice, and Payton was super patient with all of our questions.

My name is Richard M and I just retired as a Police Undersheriff for the State of Michigan. I was all signed up to go with [an Ayers competitor] and Carl showed up and asked that an inspection should be done as I went through Angies list. He came in and explained our issue. Instead of walking around like a CockRoach examiner he had clothes on so he could crawl, inpect and examine my problem. Wow! I have never seen anyone go beyond pointing a flashlight around and he was still not happy until everything was completely inspected.  I bet he spent close to a hour down there making sure everything was going to be right the first time.  In my years of police work I have never seen an actual inspection done as completely as what Carl did.  After he was done, his price was higher than [the Ayers competitor] and he thanked me for the opportunity to have a chance to quote on the job.   Later that afternoon he asked if he could talk to us again. He explained that he lived nearby and that our daughters went to school together. That made me feel a little more comfortable. When all was said and done he took the existing contract and sat at our table for around a half an hour and matched [the Ayers competitor's] price and I included a sump basin. We decided to go with Ayers because if they have people working with the same integrity as Carl, then I had a gut feeling that Ayers was the way to go. I called back [the Ayers competitor] and stopped payment on the check as they didn't recieve it yet and they said no problem that the check would be mailed back as it was not cashable anyway.   When everything was over, my family went down to the basement to start tearing out the wet carpet. Instead of going home after the deal, Carl came down and for more than an hour he helped tear up the carpet on his own time. I mean off-the-clock and helping. I couldn't believe it.  When he was done and he was no longer a worker, I wanted to give him some money and he would not take it as raising kids and a family is not cheap. No matter what we did, the money was not accepted. He said he works for Ayers and his loyalty is with them and just didn't feel right even though he was off work.   I hope and pray that Ayers have the same type of pride and excellent work ethic as Carl as we just could not afford to have this done again. Please tell Carl our hearts go out to him and to Ayers for exceeding everything I expected. My son is a State Senator and I told him the story and he was impressed. On behalf of the Miller family, thank you Ayers and a special thanks to Carl.   Richard T. Miller retired Undersheriff County of Clare Michigan State Police academy graduate

In April 2020, a team from Ayers came out to install a new system in my basement. The crew was extremely hard working, polite and conscientious. Unfortunately, on May 19 when the Edenville dam broke, my home was severely flooded. I called Ayers because the sump was no longer working and Matt G came out within a couple hours. He was able to figure out the issue was with the new outlet that was underwater during the flood and quickly get the sump running again. Matt took a look around at the wreckage of my basement and lower level and made some calls, securing two dehumidifiers I could rent at a very reasonable cost. The next day, a Saturday, he brought them to my home and installed them. Excellent service – but it did not end there. Matt jumped in with a team of volunteer friends and family to help clear the debris from my home. He worked very hard for several hours. When he overheard me say that I had not eaten in several days, he handed me his own snack bar and encouraged me to take a break and eat. That kind of care and concern for a stranger, “customer” or not, was pretty incredible. After taking time to explain how to optimize the dehumidifiers and offering great advice on flood recovery, Matt spent the rest of a long day checking in with my neighbors to see if he could help them out too. Although it was very frustrating to spend so much money to waterproof my basement, only to be flooded by something well outside what any warranty could possibly be expected to cover, I am SO glad I went with Ayers! Every single member of the Ayers staff that I have come in contact with has been exceptional, but Matt deserves a special mention for his compassion and dedication. He represents the company very well and truly is a terrific human being! I am extremely grateful for his help – it made a very difficult time easier and I can’t tell you how much I appreciate it. Kyle M  

Just wanted to drop a line to tell you how appreciative I am for you to send your service technician to my house on such short notice.I know how busy your company is and this quick response was just fantastic.I also want to tell you how great the service technician was that came to my house and fixed my sump pump problem. His name is Carl C.Carl was on time and took the time to listen to my concerns and answered all my questions.  Carl made me feel ok with all my questions, not once did he seem put out with those questions.As I watched Carl fix my problem, I felt extremely comfortable that it was getting done professionally and correctly.I also want to mentioned that I feel the same about another one of your technicians (Mike S) who has been out to my house on several occasions to perform maintenance.Mike is also very knowledgeable and always takes the time to listen and respond to my questions.You are fortunate to have such great employees representing your company.ThanksDoug D.  A very satisfied customer

I have used Ayers before and have been very satisfied with Ayers work and helpful staff.  Today Gage Pederson, Aaron Morgan, and Matt Thompson were wonderful. Thank you.

John Conrad was very knowledgeable about the situation. Matt Houghtaling and his crew went above expected service! They were fantastic, respectful of property and really knew what they were doing. Matt updated me of changes and totally advised me of the the situation. I cannot express how grateful I am for your expertise and courteous service. I greatly appreciate the service of Matt and his crew. I will recommend them! 

This was our second encounter with Dillon. He was a team member the first time and the team leader on the project today.  Dillon led Zack and Nick all day long with outstanding results. Dillon is professional, knowledgeable, and his attention to detail is appreciated. It was a good decision to make him an Ayers Foreman/ Team leader. Please thank him for us. Job well done!

The week of September 8th, your crew arrived to begin clean up and install our crawl space. Day one, it was pouring down rain but this didn't stop them from working. The crew was led by Mike, and working right along side was Josh and Cody. We are SO impressed by these young men. They are hardwokring which is something we have not seen in a very long time. They are a real asset to Ayers Basement System and represent the company well!  All of them were respectful of each other and worked great as a team. Everyone knew what needed to be done to complete the job and did not hesitate to do the next step in the project, i.e. hauling stone, digging in the dirt, taping, picking up trash, etc. If we had any questions regarding what they were installing and/or how something worked, they stopped to answer everything. All three were extremely coureous, polite, and very well mannered not only to each other but also to us.  The guys arrived early and always called first to let us know they were on their way. Even though they put in a long day, they always cleaned up and picked up their materials and work area before leaving.  In all of our years of home owner projects, we have never been this impressed and pleased with a construction crew. We are very pleased with our new crawlspace and will recommend your company to all friends and family.