Testimonials for Ayers Basement Systems

Matthew is an amazing person; you can tell what a good man he is from the first time you meet him. He is genuine and cares about what he does with Ayers and wants to give you the absolute BEST outcome possible. I trusted him immediately! The amount of work that we ultimately needed was over $10,000 more than we had planned for, and if it weren't for Matthew's ability to show compassion towards me and my severe disappointment, I never would have listened, absorbed, or understood what steps would be necessary to take care of our crawl space. If it weren't for Matthew I also never would have signed a new work proposal under those circumstances. I trusted him completely and will always be grateful for what he did for me that day. Matthew's crew, Dylan and Charles, worked long and hard on my project. They went above and beyond with how quickly they worked. The job had its challenges and it didn't slow them down. Our low ceiling and steel beams made it a hazardous working condition, but they persevered, and the job was finished better and sooner than anticipated. I couldn't be happier! This is the beginning of a new and healthier life for my family and me; truly life-changing. May God bless Matthew, his crew, Greg and your company.

In April 2020, a team from Ayers came out to install a new system in my basement. The crew was extremely hard working, polite and conscientious. Unfortunately, on May 19 when the Edenville dam broke, my home was severely flooded. I called Ayers because the sump was no longer working and Matt G came out within a couple hours. He was able to figure out the issue was with the new outlet that was underwater during the flood and quickly get the sump running again. Matt took a look around at the wreckage of my basement and lower level and made some calls, securing two dehumidifiers I could rent at a very reasonable cost. The next day, a Saturday, he brought them to my home and installed them. Excellent service – but it did not end there. Matt jumped in with a team of volunteer friends and family to help clear the debris from my home. He worked very hard for several hours. When he overheard me say that I had not eaten in several days, he handed me his own snack bar and encouraged me to take a break and eat. That kind of care and concern for a stranger, “customer” or not, was pretty incredible. After taking time to explain how to optimize the dehumidifiers and offering great advice on flood recovery, Matt spent the rest of a long day checking in with my neighbors to see if he could help them out too. Although it was very frustrating to spend so much money to waterproof my basement, only to be flooded by something well outside what any warranty could possibly be expected to cover, I am SO glad I went with Ayers! Every single member of the Ayers staff that I have come in contact with has been exceptional, but Matt deserves a special mention for his compassion and dedication. He represents the company very well and truly is a terrific human being! I am extremely grateful for his help – it made a very difficult time easier and I can’t tell you how much I appreciate it. Kyle M  

This was our second encounter with Dillon. He was a team member the first time and the team leader on the project today.  Dillon led Zack and Nick all day long with outstanding results. Dillon is professional, knowledgeable, and his attention to detail is appreciated. It was a good decision to make him an Ayers Foreman/ Team leader. Please thank him for us. Job well done!

We want you to know what remarkable employees you have. I went to the computer looking for someone to help us decide what we could do for our basement. We had two issues, which were damp spots with water and crumbling walls.   Your company was the first one that I seen. I answered the questions and submitted my answers. Within 10 minutes my phone rang and the lady who called was very helpful and set up an appointment for us. We had to cancel our appointment and set it for another date because of a family emergency. Not only did Dennis James call to confirm our appointment but he was even concerned for our family. Dennis was extremely thorough. He showed us all the different things to choose from. As we walked through our basement, we told him what we wanted and our concerns about what we could afford. When he left, I said to my husband “we cannot afford to do this this year or maybe ever.” So when Dennis said he would come back with a plan, I said that we would listen but I knew that we couldn’t afford to do anything this year. Wow! I was wrong. He had listened to everything that we said and helped us figure out what needed to be done and had came up with a plan with his boss. Before I knew it, we were signing papers. He is a very good salesman. Now to tell you that as a woman, I expected a mess. I was prepared, but I cannot begin to explain how impressed I was with Ron and his team! They are three of the hardest-working men that I’ve seen in many years.  They worked great as a team and what I thought was unrealistic time to be done, they completed everything and all the clean up that they did was so good that I didn’t have to do anything. They were very professional and polite. As a former manager I always loved to hear how good my employees were and wanted to let you know that you have the best. Sincerely, Sally

  Gene D.'s home in Holland, MI was built in the late 1890s -- and as you would expect in a home that old -- the basement had its share of problems, which could be felt throughout the house. Lack of proper foundation drainage led to water seepage. The moisture wicking through the irregular stone walls, and the floor created a humid, moldy and musty smelling environment in the basement. Because the air in any building moves upwards, the musty smells were being carried upstairs, along with a lot of the humidity. The floors above the basement were always very cold and the rooms, uncomfortable. Fortunately, Gene called Ayers Basement Systems to the rescue, and they went above and beyond to make sure the job was done correctly, and the basement was permanently sealed and waterproofed. Gene now has a dry, clean and healthy basement, a more comfortable home and, with our Transferable Lifetime Warranty, Gene and his family can continue enjoying their beautiful old house and dry basement for many years to come!

Of the fifteen years since Cathy D. moved into her home in Mason, Michigan, the last five were especially difficult because of terrible water issues in her basement. After heavy rains her basement would become severely flooded. That is when she called Ayers Basement Systems for help. When inspecting her basement, they found some very unique conditions that would require some adaptation of their current interior basement drainage tiles to work.   Typically, WaterGuard drain tiles are installed on top of the footing, but her home had been built with uncommonly thick footing. The crew then opted for an alternative method, which consisted of installing the drain by the interior edge of the footing to capture ground water, and a flange against the wall to collect any water seeping through the block walls. BrightWall panels, which fit snuggly into the drainage system, serve as a vapor barrier and help brighten up the stained basement walls. Cathy was very pleased with the knowledge, professionalism, and cleanliness of the crew and even more pleased with the results. Her basement was put to the test several times since then, by storms and snow melt, and her basement remained dry, clean and comfortable. When it comes to basement waterproofing in Lansing, Kalamazoo, Grand Rapids and surrounding areas, trust Virgil Ayers and his team at Ayers Basement Systems. They are Michigan’s experts in “All Things Basementy!”

Tammy's home in Elk Rapids, MI had a wet basement. After a couple weeks of seeing Ayers Basement Systems commercials during the local morning news show, she decided to call the company for an estimate. After inspecting the basement, the company's system design specialist outlined all their options, which included doing the work from the outside and digging out the foundation to replace the drain tile, or installing and interior drainage system along the internal perimeter of the basement walls. Tammy is very impressed with the entire experience he had in dealing with the company, and extremely satisfied with the results. She's been recommending Ayers Basement Systems to many of her own customers who purchased properties with wet basements, and they too are very happy with the company.

Jason's Commercial building in Lansing, MI had two problems that needed to be addressed. There were foundation drainage problems, and water was leaking into the facility's elevator shaft. He chose Ayers Basement Systems for the job mostly due to the flexibility of all the exclusive and patented products we offer, that allowed us to custom design a solution that works of all his very specific problems. "Every water control situation is not the same. It is very possible that they will have to design a solution that fits your needs, that is not the same as somebody else's, and I think they were expertly equipped to be able to do that," -- explains Jason.

https://www.ayersbasementsystems.com | 1-888-492-0231 Tammy and Brian R. from called Ayers Basement Systems for help fixing a crack in the basement of their Lansing, MI home. They were very impressed with the level of service they received from everyone in our team, but they were particularly happy with the fact that Ayers Basement Systems had a solution to fix the basement from the interior, without the need of disruptive exterior excavation. They were also very impressed with the fact that the repairs are backed by a Transferable Lifetime Warranty.

Just a quick note to say the new system worked just fine. Last Monday the carpet was installed Then Wednesday the rain cam Then Thursday both sump pumps started working They ran all day long W would have been flooded again I am certain. BUT NOT THIS TIME Thanks Mike

Our Project Manager was excellent and knowledgeable, the crew were hard workers and professional. The work done was great. you may use us as a reference anytime.

After meeting with Jim Kephart, he knew exactly what we were looking for. He did not pressure us into buying anything we weren't on board with buying. He totally understood the situation. When meeting Evan and Connor who installed the system, were great. They saved our house! MY husband and I stayed out of their way so they could work when Connor said he smelled gas. We definitely had a gas leak coming from the meter. The police and fire department were called and they had to quit working until the gas company came and fixed the problem. In turn, they were there and reported it to us.  Thank you Evan and connor!

My basement was leaking water in so I called Ayers to help me. Tom was an excellent salesman and was timely in his arrival! The crew were very considerate, work focused and kept me informed every step of the way. The cost exceeded my budget that I had projected, but I felt your recommendation to do our entire basement was good advise.  I'm pleased with the outcome. Even considering that, I chose Ayers all together because of the price, warranty and scheduling.

My basement was leaking to the point where I needed to have something done. I decided to go with Ayers because of the superior quality of the available technology. Dennis did a great job walking me through all of steps of what was going to happen. He was very knowledgeable about his job. The crew was very capable, polite and hard working. 

We had a heavy rain come through our area and it looked like 25 gallons of rain was in our basement! Mike Remar took a look at our basement and lead us through all of the problem areas and reassured us that with your help we could make sure this never happened again. We had WaterGuard and the TripleSafe Sump Pump system installed and the crew that did the work were professional, hard working, they went the extra mile, confident, and patient. Simply excellent!  What sold us on Ayers was they have good reviews, good products, and a great book, "Dry basement Science".