Basement Waterproofing Customer Testimonial from Joyce B. in Rockford, MI

I wanted to let you know what an amazing employee you have in Daniel A. My 86-year-old mother , Joyce Bidwell, had flooding in her lower living space. My father is ill and she is caring for him (a full time effort). She had been up every two hours for a week trying to contain the water. By the time Dan was able to meet with us, my mom was exhausted.

Dan was early, professional and so respectful of my parents. He did all that he could to include my father (who is deaf) in the conversation. I was there and my mom and I asked a lot of questions. He answered them all and never rushed us. We watched the presentation and decided we would have Ayers do the work. All was going great until, my poor Mom heard it would be August before they could be placed on the schedule. She cried and was just so overwhelmed. Dan explained why and said if there were any cancellations he would see if she could get moved up. He let her know the odds weren’t good that it would happen. She was very sad but decided that she would still go ahead. Dan understood and offered to bring her sand bags to try and stem some of the water flow.

Dan showed up early with huge sand bags. My father attempted to lift one but of course could not.  Dan told him not to worry and proceeded to carry them all in my himself. It is quite a distance and they were very heavy. Once he was done, he gave her the best news ever, the work could be done in June.

I cannot thank Dan enough for all that he did. With all of the Covid-19 craziness, my parents had really had a rough couple months. He kindness and compassion will never be forgotten.

Sincerely,

Beth Bidwell Johnson