Putting You First: The Heart Behind Everything We Do

When you're facing foundation cracks, basement flooding, or sinking concrete, it’s not just about the fix—it’s about who you trust to make it right. At Ayers, we know the experience matters just as much as the results. That’s why we’ve built our company around one core mission: to redefine the contractor experience through exceptional customer service.

From the First Call to the Final Follow-Up, You're in Good Hands
Every step of your journey with Ayers is designed to prioritize your peace of mind. Our goal? To ensure you feel heard, informed, and confident—because you and your home deserve nothing less. Here’s what great customer service looks like at Ayers:

• Timely Replies: We pick up the phone fast and get you the answers you need without the runaround.
• Friendly, Caring Staff: From the first call, you’ll speak with real people—real Michiganders—who care about your home like it’s their own.
• Expert Help Every Step of the Way: From your System Design Specialist to the foreman who completes the work, you’ll always work with trained professionals.
• Respect for You and Your Home: We wear booties, keep your space clean, and take care to protect landscaping and personal belongings.
• No Pressure, Ever: Our specialists are there to educate, not to sell. We’ll answer your questions, identify concerns, and guide you toward the best solution for your home and budget.
• Follow-Up After the Job: We don’t disappear when the job’s done. You’ll hear from us after the work is completed to ensure you’ve got everything you need.



Education Is Everything: Making You the Expert on Your Home

We believe an informed homeowner is an empowered one. That’s why we take the time to explain everything we find and answer every question you have. You can expect:

• Pre-appointment materials: To prepare for your visit, you’ll receive books and helpful resources ahead of time.
• Clear communication: Your System Design Specialist will inspect your home and explain what’s going on in terms you understand.
• Transparent recommendations: We’ll show you all potential issues and systems that could help—but you decide the path forward.

Meeting You Where You Are
Home repairs can feel overwhelming, especially when they’re unexpected. That’s why we work closely with you to build a plan that fits your budget and timeline.

• Flexible solutions: We break larger jobs into manageable projects based on your priorities.
• No surprises: You'll know what to expect before, during, and after your project.
• Financing Options: We offer a variety of financing options to help make your home safer without delay.



Trust the Team That Cares
We hear it all the time—homeowners dread dealing with contractors. But we’re here to change that. Our whole team—from customer care to production—cares deeply about your experience. And we show it every single day. We respond quickly, offer truly personalized service, and always treat your home, your family, and even your pets like we would our own. Most importantly, we’re committed to walking alongside you until the problem is solved, and you feel confident in the work done.

Start With a Free Inspection
Getting answers shouldn’t cost you a thing. Our free inspections take about 1.5 hours, and we use that time to walk through your home, identify concerns, and offer helpful, no-pressure guidance. If you’ve been living with water issues, foundation cracks, or sinking concrete, we want to help you finally get the answers you need. We proudly serve homes across Michigan and Northern Indiana—from Lansing to Detroit, Grand Rapids to Traverse City, Kalamazoo to South Bend, and beyond. Whether you're near the Kalamazoo River or up by Grand Traverse Bay, we’re here to help.

Contact Ayers Basement Systems today to schedule your free, no-obligation inspection. Let’s make your home safer and your experience better together.